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Summary of qualifications
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· 14 plus years of IT Sys-Admin experience
· A Proven leader of personnel that helps them to help others with collaboration and teamwork with Desktop, Network, Server, and numerous other issues.
· Windows 7 and 8 Experience with proven upgrade and migration experience.
· Windows server 2008 and 2012 experience
· Experience migrating users across multiple domains
· BMC Remedy experience
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Professional experience
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2012 – Present Exelis Inc/Harris Corp. Nashua, NH
Systems Administrator III / IT Site Leader
- Current IT site lead of Exelis Nashua NH location
- Work with Networking and other teams solve local issues both LAN and WAN
- Installed software, hardware, patching, upgrading and maintenance of Windows desktops and servers.
- Hold position as an Information System Security Officer (ISSO) and maintain and develop a
System Security Plan (SSP) and ensure Information System (IS) is certified and Accredited
- Administrate users on company hosted SharePoint servers
- Mentored and supervised a Systems Admin I.
- Mentored and supervised an Intern.
- Coordinate with local subject matter experts for planning of future software upgrades.
- Escalate user issues as needed to Application specialists within enterprise infrastructure group using BMC remedy.
2007 – 2012 ITT Corp/EDOcorp Nashua, NH
Systems Administrator II / Service Desk Level 2 Team Lead New England
- Managed a team of 3 in New England for servicing end users in New England area.
- Traveled to multiple locations in New England to be hands on during migrations and moves of company locations and acquisitions.
- Work with Networking and other teams to implement migrations and facility moves
- Installed software, hardware, patching, upgrading and maintenance of Windows desktops and servers.
- Hold position as an Information System Security Officer (ISSO) and maintain and develop a System Security Plan (SSP) and ensure Information System (IS) is certified and Accredited
- Ensure IS users comply with SSP by developing and conducting training and report security status as per Designated Accrediting Authority
- Taught and teamed with Junior Systems Administrators and Interns
- Work with Networking and other teams to implement Migrations and facility moves
- Helped IT management plan and execute migration from IST – EDO Corp and then to ITT corp domain.
- Worked with UNIX administrators for cross-platform sharing. within a secure environment
- Maintain and develop internal web pages and implement and maintain a Helpdesk Ticketing system for end users.
- Plan and implement new hardware and software purchasing with input to yearly budgeting.
2001 – 2007 IMPACT Science & Technology Hollis/Nashua, NH
Systems Administrator I
- Installed software, hardware, patching, upgrading and maintenance of Windows desktops and servers.
- Built an IS system from the ground up using Windows Topology that included File/print services as well as Exchange server 2003. Then manage and maintain said system.
- Worked with UNIX administrators for cross-platform sharing.
- Maintain and develop internal web pages and implement and maintain a Helpdesk Ticketing system for end users.
- Had opportunity to hire my own Boss who then mentored me to become what I am today
- Helped Management plan and execute a succsful facility move from Hollis NH to Nashua NH
- Maintain and admin an Apple MAC server environment that shared info with Windows users.
1998 – 2001 Autodesk Inc. Manchester, NH
Customer Service 800 Team
- Answered Presales Product info.
- Authorizations and Registration of customer software.
- Worked with venders to verify license eligibility for upgrades.
- Developed training material for product info line
- Answered CustomerService@autodeks.com E-mails
- Collaborated and implemented online customer service portal with a team from RighNow Technologies Inc.
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Skills
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Windows derivatives including and not limited to Server 2003, 2008 and
2012; Pre-XP, Vista, and Windows 7/8; Microsoft Office (Word, Excel,
PowerPoint, Project and Outlook) 2003, 2007 and 2010/2013. Intermediate
skill-set of network cabling and switches, Basic/Intermediate Solaris 8,
9, and 10 experience, Apple/Mac Environments. Intermediate skills with
Web-servers and HTML. Intermediate SMTP and DNS experience. Intermediate
experience with Active Directory and Exchange 2003/2007/2010.
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